Refund Policy

1. Overview

Because PluginsKart products are digital goods delivered instantly (WordPress Plugins and Magento Extensions, including license keys and downloadable files), refunds are limited and evaluated on a case-by-case basis in line with the terms below.

2. Refund Eligibility

You may request a refund within 14 days of your purchase date if:

• The plugin/extension is materially defective and our support team is unable to resolve the issue within a reasonable time; or
• The product does not perform the core functionality advertised on its product page; or
• You were charged in error or charged more than once for the same order.

3. Non-Refundable Cases

Refunds will generally not be issued where:

• The request is made more than 14 days after purchase;
• The product has been activated, used in a live/production environment, or the license key has already been redeemed, unless a genuine defect is confirmed;
• The issue results from incompatibility with third-party themes, plugins, or custom code not disclosed at the time of purchase;
• The product was purchased on sale, as part of a bundle, or explicitly marked non-refundable; or
• Custom development, installation, or configuration services have already been performed.

4. How to Request a Refund

To request a refund, email support@pluginskart.com with your order ID, product name, and a description of the issue. Our support team may ask for additional details (e.g. error logs, screenshots) to evaluate your request.

5. Refund Method & Timeline

Approved refunds are issued to the original payment method used at checkout. Please allow up to 14–20 business days for the refund to reflect, depending on your bank or payment provider.

6. Cancellations & Renewals

For subscription-based licenses, you may cancel auto-renewal at any time before the next billing date to avoid future charges. Cancelling does not automatically entitle you to a refund for the current billing period unless it qualifies under Section 2.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

8. Contact Us

For any questions about this policy, contact support@pluginskart.com or visit our Contact page.