Frequently Asked Questions

General

What is PluginsKart?

PluginsKart is a marketplace for premium WooCommerce Plugins and Magento Extensions. We build and sell tools that help store owners and developers extend the functionality of their WordPress/WooCommerce and Magento sites, backed by dedicated support and regular updates.

Do I need to create an account to buy a product?

Yes. An account lets you download your purchases, view invoices, manage license keys, track renewals, and open support tickets, all in one place.

Are your plugins compatible with the latest WordPress/WooCommerce/Magento version?

We actively test our products against the latest stable releases of WordPress, WooCommerce, and Magento. Each product page lists the specific "Tested up to" version and minimum requirements, check this before purchasing if you're on an unusual setup.

Purchasing & Licensing

What am I actually buying the plugin itself, or a license to use it?

You're purchasing a license to use the plugin/extension, not the outright product. Details are in our Terms and Conditions. Most of our WordPress products include GPL-licensed source code, but your PluginsKart license also covers updates, support, and activation validation for the plan you bought.

How many sites can I use one license on?

This depends on the plan you choose at checkout, typically Single Site, Multi-Site (e.g. up to 5), or Agency/Unlimited. The exact activation limit for each plan is shown on the product page before you buy.

Can I use the plugin on a client's site?

Yes, as long as you stay within your license's site-activation limit and don't resell or transfer the license itself without our written permission. See Section 3 of our Terms and Conditions.

Can I move my license from one site to another?

Yes. You can deactivate a license on an old site from your account dashboard and reactivate it on a new one, as long as you stay within your plan's total activation limit.

Do you offer a free trial or demo?

Where available, product pages include a live demo or documentation link so you can evaluate functionality before buying. We don't currently offer time-limited free trials of paid plugins unless stated on the specific product page.

Can I upgrade my license later (e.g. Single Site → Agency)?

Yes, contact support@pluginskart.com or use the upgrade option in your account dashboard. You'll typically only pay the price difference, not the full new-plan price.

Downloads, Installation & Updates

How do I download my purchase?

Immediately after checkout, you'll get a download link and license key by email and in your account dashboard under "My Downloads" / "My Licenses."

How long do I get free updates?

Free updates are included for the period stated on your product page (commonly 1 year from purchase, renewable). After that period, the plugin will keep working but will stop receiving new updates and security patches until you renew.

Will an update break my site?

We test updates against supported WordPress/Magento versions before release, but every site setup is different. We recommend testing major updates on a staging site first, and we always publish a changelog so you know what's changed.

I lost my license key / download, how do I get it back?

Log in to your PluginsKart account and go to "My Licenses", your key and download link are always available there. If you can't access your account, email support@pluginskart.com with your order ID or the email used at checkout.

Support

What's included in support?

Active licenses include email/ticket-based support for installation guidance, bug reports, and compatibility questions with supported environments, for the support period on your product page.

What's NOT included in support?

Custom development, fixing conflicts caused by unrelated third-party plugins/themes, or server-level configuration — unless separately agreed. See Section 8 of our Terms and Conditions.

How do I contact support?

Email support@pluginskart.com or use the contact form on our Contact page. Logged-in customers can also raise a ticket directly from their dashboard for faster order/license lookup.

What's your typical response time?

We aim to respond to support requests within a reasonable timeframe (typically 1–2 business days), though this isn't a guaranteed SLA unless stated separately for your plan.

What happens to support if my license expires?

Once a license lapses, you lose access to updates and priority support until you renew. Renewing reinstates both immediately.